
FAQ’s and Insurance Info
FAQs
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We are in network providers with VSP (Vision Service Plan) and Medicare for eye exams.
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Anyone is Welcome!
We accept new patients and will not turn you away due to what insurance plan you have.
Out-of-Network
If you have vision insurance, you may utilize your out-of-network benefits for products or services at our office. You will be charged for products and services at our office and we'll provide you with an itemized "superbill", a receipt you may submit to your insurance for reimbursement. Typically, insurance plans have "out-of-network" benefits for you to see the provider of your choice, even if they are not "in network" with your insurance company. -
Let us know what vision insurance you're currently enrolled with and we may help you find out their out-of-network claim forms. We may help you mail in your form with your itemized receipt (the superbill), or you may file your claim(s) online. If you have eligible benefits at your time of service, you should receive a check in the mail within 2-4 weeks.
**We encourage you to check if you have benefits and whether or not you are eligible to use them. -
Yes! We encourage you to use your FSA/HSA dollars for your visit and optical purchases. If you have a debit/credit card for your FSA/HSA account, you are welcome to swipe it at our office for any products or services.
If you don't have it on you when you come in, that's not a problem, too! After paying for your products and services in office, we will provide you with your superbill so you may use it to redeem your FSA/HSA dollars.REMINDER: Unused FSA dollars expire at the end of the calendar year and you essentially lose it to insurance companies! HSA dollars typically roll over to the next year. Be sure to know which you have.
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While we understand that things come up, we appreciate being notified more than 24 hours prior to your appointment if you need to reschedule/cancel. After the second cancellation, we may charge a non-refundable $50 to hold your appointment slot, applicable towards any services/products.
Depending on how busy we are, if you are more than 15 minutes late, you may be asked to reschedule or allowed the option to wait until the next patient has completed their services.
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All appointments with our doctors require a scheduled appointment.
If you’d like to look at frames, it is also best to schedule an appointment so we may best serve you. We like to have your insurance details pulled up for your appointment so we may explain your benefits to you and review your prescription to find you the best options for your needs and style.
If we have a full house and there isn’t a staff member to help you shop for frames, we may also ask that you schedule an appointment to come back so you may get the best experience.
Insurance or other questions?
Do you have any questions we haven’t answer? Feel free to fill out this form and let us know! We’ll get back to you by the end of the next business day.